Meet Emma Wilson, Esperance’s Resident Services Officer

In just a few short months, Emma has already made a huge impact at Esperance!

January 31, 2024

Whether it’s chatting to residents or issuing the village newsletter, Emma loves her role at Esperance and she’s already making a difference to residents’ lives each day.  

A self-confessed ‘country girl,’ Emma’s background in 5-star resorts and hospitality has set her up for success here at Esperance.

Tell us about your role as Resident Services Officer

“I started at the end of July 2023, and I’m delighted to be the first point of contact and to welcome everyone to this beautiful community here at Esperance.  

Some of my daily duties include processing any alteration requests, coordinating tradesmen, completing extra key order requests, notifying residents when any parcels have been delivered as well as collating and issuing the monthly village newsletter. I also coordinate and support any new residents to Esperance, making  sure they’ve got everything they need prior to moving in, on move in day and every day after that.”  

You’ve previously worked in hotels and hospitality; how does this help your role today?

“I have actually worked with Michael and Daniel before at InterContinential Sanctuary Cove resort, so it felt like coming back home. I’ve gained over 20 years’ experience in hospitality, including employment with 8 different 5-star brands and a strong background in administration. I believe that’s given me the skills needed to relate and understand different personality types. Five-star brand training has allowed me to grow, build resilience, develop personable service and learn to embrace change. Hospitality is always about change, all the time.”  

What excites you the most about working at Reside?

“The number one is the team, hands down! I have never felt so welcomed and appreciated in all my years. I love working here.  
I love our residents as well, they’ve made me feel so welcomed and I kind of feel like I have a second family already, it’s amazing.
I think Reside’s provided me with the tools and training required and I can talk openly with General Manager Michael, make suggestions, and it’s nice to feel valued and supported. That makes a massive difference for me.

My favourite part of the day is seeing our residents’ pets! I’m an animal lover and I love that Reside allows pets at Esperance which gives our residents lots of company and endless love.”  

How are you finding the role so far?
“I’ve always had back-of-house roles, even in administration, so I’m really enjoying having those relationships with everyone and the residents. I’m a very highly organised individual who loves helping others and I’m finding that extremely rewarding.  

No two days are the same here, I have plenty of variety which is great, and I feel like there are some really exciting times ahead with Reside!”

What about weekends? What do you do in your downtime?
“I’m a country girl, I love spending time on weekends at my mum’s place in Guanaba, with my partner and son. As I said, I’m a massive animal lover so I enjoy time with my cat, my two dogs and with my mum’s three horses as well!”

Emma joins the dedicated and friendly team at Esperance, offering residents an unmatched caring atmosphere. As a specialist, hands-on operator, our residents are at the heart of everything we do.  

For more information about living at Esperance or to book a sales appointment, call our Sales Manager, Justin, on 1300 006 667.


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